Policies

Policies

Policy writer

Payment

We accept credit cards only.
Weekly ongoing dog walking will be billed on a two week invoicing cycle approximately three days prior to the start date (i.e. Friday for a Monday start date). The credit card on file will be billed automatically.
Payment for vacation Pet Sitting and Boarding will be charged approximately three days before the first day of services. A deposit will be required to hold holiday reservations.
Credit card on file must be kept current and accounts must be kept in good standing or a 30% interest fee will be collected for every week the balance remains unpaid.

Cancellations

Regular Dog Walks: If cancellation occurs on the same-day as a scheduled walk, 100% of the walking fee will be collected.

Vacation Pet Sitting and Boarding (Overnight Care): A 50% surcharge will be collected if entire service is canceled with less than 72 hours notice.

Gratuity

Gratuity is optional however if you would like to leave your Pet Care Pro a little something extra, you may leave gratuity in cash at your home or you may request the Pet Care LA office to have the gratuity added to your pet sitting bill.

Holidays

A rate of time and a half applies to each visit on the following holidays: Thanksgiving Day, Christmas Day, New Year's Eve, Memorial Day, Labor Day, and Independence Day.
Thanksgiving - A holiday fee of $4 per visit will be added for Thanksgiving weekend (Fri-Sunday) The $4 per visit per day additional fee also applies to the December holidays for all days between December 24-January 1 except for Christmas Day and New Years Eve which are billed at time and a half.
Christmas & New Year - A holiday fee of $4 per visit will be added for December 24,26, 27, 28, 29,30 and January 1st.
Holiday Cancellation Policy - Overnight pet care occurring over Thanksgiving weekend and Christmas week (Dec. 24-Jan. 1st) must be canceled no later than two weeks in advance of the start date or 50% of the total service fee will be due (100% of the total reservation fee will be due with less than one week's notice).  Vacation pet care visits (non-Overnights) occurring over Thanksgiving weekend and Christmas week must be canceled with 1 week advance notice or 50% of the total reservation fee will be due (100% of the total reservation fee will be due with less than 72 hours notice).