Payment Policy
We accept credit cards
only. Weekly ongoing dog walking will be billed on a two week invoicing
cycle approximately three days prior to the start date (i.e. Friday for a
Monday start date). The credit card on file will be billed
automatically. Payment for vacation pet sitting will be charged
approximately three days before the first day of services. A deposit
will be required to hold holiday reservations. Credit card on file must
be kept current and accounts must be kept in good standing or a 30%
interest fee will be collected for every week the balance remains
unpaid.
Cancellations
Vacation/Temporary
Pet Sitting: A 50% surcharge will be collected if service is canceled
with less than 72 hours notice.
On-going Pet Care (i.e.
Mon-Fri dog walking): If less than 24 hours notice is given, the full
service fee will be charged.
Gratuity
Our
sitters and walkers accept and appreciate gratuities. You may leave a
gratuity for the sitter at your home or you may call the Animal House
Pet Care office to have the gratuity added to your pet sitting bill.
A rate of time and a half applies to each visit on the following holidays: Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Labor Day, and Independence Day. There is a holiday fee of $6 per visit per day for Thanksgiving weekend (Fri-Sunday) Thanksgiving Day will be billed at time and a half. The $6 per visit per day additional fee also applies to the December holidays for all days between December 23-January 2 except for Christmas Day and New Years Eve which are billed at time and a half.
