Visit Policies
It is our policy to visit our kitty clients a minimum of once every 24 hours. We are unable to accommodate visits every 48 or 72 hours. If medications are needed, we are happy to give them if the cat is mild mannered and does not pose a danger to our associates.
We accept credit cards only. Weekly ongoing dog walking will be billed on a two week invoicing cycle approximately three days prior to the start date (i.e. Friday for a Monday start date). The credit card on file will be billed automatically. Payment for vacation pet sitting will be charged approximately three days before the first day of services. A deposit will be required to hold holiday reservations. Credit card on file must be kept current and accounts must be kept in good standing or a 30% interest fee will be collected for every week the balance remains unpaid.
Cancellations
Vacation/Temporary
Pet Sitting: A 50% surcharge will be collected if service is canceled
with less than 72 hours notice.
On-going Pet Care (i.e.
Mon-Fri dog walking): If less than 24 hours notice is given, the full
service fee will be charged.
Gratuity
Our
sitters and walkers accept and appreciate gratuities. You may leave a
gratuity for the sitter at your home or you may call the Animal House
Pet Care office to have the gratuity added to your pet sitting bill.
A rate of time and a half applies to each visit on the following holidays: Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Labor Day, and Independence Day. There is a holiday fee of $10 per visit per day for Thanksgiving weekend (Thurs-Sunday) and the week of December 24-January 1st. This policy is a way to reward our pet care associates for accepting assignments during their holiday time.
